For appointments scheduled at Sunstone Chiropractic, please check with them directly here for their payment and cancellation policies, as their policies will vary.

Cancellation Policy

I understand that unanticipated conflicts of schedule come up for all of us. I make an effort to accommodate each client’s schedule as best as possible. I strive to be fair and empathetic; however, I respectfully request that if you have to cancel your appointment please contact me by phone, text, or e-mail a minimum of 24 hours in advance.

If cancellation is not made within the minimum 24-hour notice, you will be charged for the full service and payment must be made at your next scheduled session. If you have prepaid for your session, you will relinquish the funds toward that session.

In case of an emergency or illness, please let me know by phone or text at 503-816-4179 as soon as possible, and an exception to this policy may be made.

In the event I am unable to accommodate your appointed time, I will contact you by phone or e-mail with a minimum of 24 hours. If I am sick or if an emergency arises, I respectfully ask that you be empathetic. If illness or emergency is not the reason, and I cannot give you at least a 24-hour notice, you will be compensated for your full session.

No Show Policy

If you forget or choose to skip your appointment, this will result in a full-service charge and payment must be made at your next scheduled session. If you have prepaid for your session and you do not show, you will relinquish the funds toward that session.

Late Arrival

If you are late for your appointment and if my schedule does not allow for your full session, please expect to receive only the amount remaining of your scheduled appointment time. You will still, however, be responsible for payment of the full session. If you can, please call, text or e-mail to let me know you are running late.

Thank you and I look forward to providing you with an outstanding experience of well-being.

Payment

Payment is due at time of service. Check or cash is the only accepted forms of payment at this time. Please make checks payable to Colleen McClenahan. If you pay with cash, please bring the exact amount, as I will not always have change available.